tag:blogger.com,1999:blog-7019205786952575350.post8745630515712809571..comments2023-11-10T03:16:31.702-05:00Comments on Greatest Escapist: Battling US Airways for My Lost iPadSuburban Sweethearthttp://www.blogger.com/profile/03014426590429844380noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-7019205786952575350.post-79027896165316131962011-11-23T18:22:21.842-05:002011-11-23T18:22:21.842-05:00I agree! It seems as though "Customer Service...I agree! It seems as though "Customer Service Reps" in general (or CSR's at US Airways in your particular case) have forgotten a HUGE part of their job description and even the meaning of their own title!! They are there to help with the customers needs, not to alleviate themselves of dealing with a customers needs by passing the Buck and referring the customer elsewhere so they don't have to worry about any follow up. Its ridiculous!! I suggest the next time you are actually able to speak to one on the phone, if they give you the run around, ask for their manager as many times as it takes to get someone that not only cares about your complaint but has the authority to hold those accountable that passed the buck AND to initiate a change in their process. Even if it doesnt get your ipad returned at least you might be able to initiate a change in the way lost items are handled in the future or the CSR's go about fulfilling the meaning of their title- representing the customers needs! Take it as far up the chain of command as you have to go to get somebody to listen even if you have to email the CEO, COO and board of directors to let them know how poorly your situation has been handled. Good luck and I do hope you get your ipad back!! :)Anonymousnoreply@blogger.com