Monday, December 22, 2008

American Express is a Scrooge

There ought to be some way for credit card companies to contact a cardholder in the event that some kind individual finds her American Express card on a sidewalk in Woodley Park & wants to return it before the holidays. Instead, the kindly folks over at AMEX just invalidate the card & contact the cardholder afterward to tell him or her that a new one's on the way in five to seven days -- which means it won't arrive for awhile, given holiday closings for Christmas Eve & Christmas Day. (And yeah, I'm speaking from personal experience - lost my debit card on Christmas Eve & didn't get it back til after the new year, circa 2006-2007).

Here I am trying to be all pay-it-forwardly, thanking the do-gooder gods for my November wallet return by some Good Samaritan, but the scrooges at AMEX won't let me cash in my karma points. Maybe one of the benefits of American Express Membership Rewards should be access to your card when some nice neighbor wants to give it back to you. Blargh.

Before you suggest it, yes, I've tried -- and this woman is basically unGoogleable.

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